Agricultural Service Manager - Dorset - £40,000 - £50,000

Location Dorset
Discipline: Service Engineering
Job type: SEED - Permanent
Salary: ££40000 - £50000 per annum
Contact name: Carl Farrell

Contact email:
Job ref: CF - 64731_1714660406
Published: 27 days ago
Agricultural Service Manager - Dorset - £40,000 - £50,000


My client are an industry leader within the Agricultural industry, Covering a number of contracts throughout the Dorset

An excellent opportunity has arisen within the Dorset area for an experienced Agricultural Service Manager


- Manage and lead a team of service technicians, providing guidance, training, and support to ensure high performance and productivity.
- Oversee day-to-day operations of the service department, including scheduling, dispatching, and prioritizing service requests.
- Monitor service performance metrics, such as response times, resolution rates, and customer satisfaction scores, and implement strategies for continuous improvement.
- Develop and implement service policies, procedures, and standards to ensure consistent delivery of high-quality service to customers.
- Collaborate with other departments, such as sales, parts, and administration, to coordinate service activities and resolve customer issues promptly.
- Conduct regular meetings with service staff to communicate goals, expectations, and performance feedback, fostering a positive and cohesive team environment.
- Manage service-related administrative tasks, including inventory management, invoicing, and warranty claims, ensuring accuracy and compliance with company policies.
- Identify opportunities for revenue growth and customer retention through service contract renewals, upselling of additional services, and proactive customer engagement.
- Handle escalated customer inquiries and complaints, investigating root causes and implementing corrective actions to ensure customer satisfaction.
- Stay informed about industry trends, technological advancements, and regulatory requirements relevant to the service department, and incorporate best practices into service operations.

You must have a history within the Service Manager Sector to apply for this position

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