Customer Relations Manager (AUTOMOTIVE) Middlewich

Location Middlewich
Discipline: Internal & External Sales
Job type: SEED - Permanent
Salary: ££35000 - £36000 per annum + basic salary +
Contact name: harvey dee

Contact email: harvey@chartwellrecruitment.com
Job ref: HD64830_1716997779
Published: 27 days ago
Job Opportunity: Customer Relations Manager

Location: Middlewich, Cheshire
Salary: £35,000+ per annum

We are a leading automotive service provider in the Middlewich area, seeking a dynamic and experienced Customer Relations Manager to join our team.

Key Responsibilities:

Develop and maintain strong relationships with customers, ensuring their needs and expectations are met.
Handle customer inquiries, complaints, and feedback in a professional and timely manner.
Oversee customer service processes and ensure consistent delivery of excellent service.
Work closely with the sales and service teams to enhance customer satisfaction and loyalty.
Implement customer service strategies and initiatives to drive continuous improvement.
Monitor and report on customer satisfaction metrics and identify areas for improvement.

Requirements:

**Proven experience in the automotive industry**
Strong communication and interpersonal skills.
Ability to handle challenging situations with professionalism and empathy.
Excellent organizational and problem-solving abilities.
Proficiency in customer relationship management (CRM) software.
Ability to work effectively in a fast-paced environment.

Hammond Recruitment Group is acting as an Employment Agency in relation to this vacancy.