Client
My client are an industry leader within the Car Wash Engineering industry, Covering a number of contracts throughout the South East
An excellent opportunity has arisen within the Croydon area for an experienced Operations Administrator
ACCOUNTABILITIES:
* To handle all customer tasks registered via phone and customer internet portals.
* To ensure that engineer allocation of jobs is run efficiently to meet contractual service level agreements.
* To monitor engineers' time on site and escalation to service management team.
* To liaise with service management with any field related issues.
* Order parts from the Stores Department and liaise with Stores operations to facilitate meeting of customer SLA's.
* Close and update customer tasks on various customer internet portals.
* Scheduling of engineers' task list for the following day, and/or weekend.
* Request p/o's for the hiring of equipment through to completion of the term of hire.
* Processing of paperwork/Engineers' worksheets for chargeable (estimates) and non-chargeable tasks.
* Preparation of chargeable schedules to be submitted for approval/invoicing to the relevant customer.
* Ensure that all p/o numbers are obtained as appropriate in preparation for invoicing.
* Prepare and submit batched invoices to the Accounts Department.
* To manage the work in progress report by escalating when unable to allocate resource.
* Collation and preparation of estimate work as identified by engineers within the field including customer approval through to completion of works.
* To carry out general administrative duties in respect of the Service/Company operations.
* Communicate effectively with all colleagues to ensure that work is being carried out efficiently and in a timely manner.
* Excel related tasks
* Create, monitor and update performance reports
* Analysis of data, identifying root cause of issues and reporting of this
* Collating data for reports and analysis
* To adhere to all health and safety and quality procedures as outlined in the Company's procedures.
Hours Monday-Friday 08:00-17:00
1 in 4 weekends Saturday-Sunday 8:00 - 16:00
You must have a history within the administrator or coordinating industry to apply for this position
For further vacancies please visit our website. www.chartwellrecruitment.com/about-us
If you believe you have the right experience and qualifications please forward your CV
If this position is NOT right for you, still forward you're CV. We specialise in many industries and have a number of other positions that maybe more suitable for your background.
All communication will be treated confidentiality
Chartwell Recruitment is acting as an Employment Agency in relation to this vacancy.
