*Liaising with clients throughout the duration of a call
*Ensuring client service level agreements are met
*Support call administration / paperwork
*Closing out of completed reactive support calls
*Allocation of work / jobs to service engineers
*Monthly reporting of calls logged / PPM progress
*General department administration
*Logging of customer reactive support calls
*Providing excellent customer service to maintenance clients
*Scheduling and administration of Planned Preventative Maintenance Calls
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Qualifications
*Customer focused individual with proactive approach to work.
*Positive effective communication skills.
*IT literate.
Salary is negotiable depending on experience
Chartwell Recruitment is acting as an Employment Agency in relation to this vacancy.
