Service Co-ordinator - Colne

Location Colne, Lancashire, England
Discipline: Internal / Office
Job type: SEED - Permanent
Salary: ££20000 - £25000 per annum
Contact name: Adam Seaman

Contact email:
Job ref: C/AS59975_1630506116
Published: 19 days ago
My client are looking to recruit a Service Co-ordinator to join their team in Colne.

Job Description

You will interact with clients/customers to provide information in response to their inquiries about equipment service as well as handling and resolving complaints. You will also work closely with service engineers ensuring they have full job descriptions, have all parts required for the job and up to date contact details.

Key Responsibilities:
* Answering calls and making calls
* Reporting and logging customer service issues
* Answering client's questions and enquiries
* Resolving client's problems
* Liaising with Suppliers on Parts that are required to complete a job
* Ensuring service engineers have all correct information to complete the client's job
* Raising quotations and invoices
* Scheduling jobs for the coming weeks
* Regularly report all problems and unresolved issues with director/ line manager
* Write up reports of client activity including complaints

Required Knowledge, Skills and Abilities
* Excellent customer service skills
* Excellent communication skills
* Able to work under pressure
* Able to work well as a team
* Capable of conducting independent research
* Able to multi-task effectively
* Strong persuasive skills
* Maintain professional and friendly
* Capable of remaining calm and patient when dealing with frustrated clients
* Strong organisational skills
* Strong leadership skills
* Able to think creatively and analytically
* Possesses detailed knowledge of company goals, products and services
* Good time management skills
* Clear communication skills
* Able to problem solve
* Able to think outside of the box
* Willing to learn

* Ideally have a Full Clean Driving Licence but public transport is available with train station in walking distance
* Previous experience in a similar role

* Free parking access
* Holiday Entitlement: 22 days plus bank holidays
* Working Hours: Monday to Friday (9am - 5pm)

Chartwell Recruitment is acting as an Employment Agency in relation to this vacancy.