My client are an industry leader within the Heavy Plant industry, Covering a number of contracts throughout the Wigan
An excellent opportunity has arisen within the Wigan area for an experienced Service Coordinator
*Raising jobs on the Eagle Field Assist Management System accurately- using questioning techniques to make sure the right discipline is sent to the job required.
*Allocating, confirming & deploying reactive jobs to engineers appropriately. Make sure the engineers have their schedule in advance.
*Attention to detail, by optimising the use of engineer's time by careful and efficient planning and correct allocation of time, equipment and skillset, minimising downtime and wasted journeys * Ensuring engineers complete the emergency call-out jobs on their tablet and the job is closed on the system.
*Understanding the changes & status of each job through the FMS system.
*Ensuring that the service levels of emergency call outs are monitored & are achieved (and exceeded where possible)
*Maintaining and updating the in-house customer database
*Rescheduling revisits for customers to ensure the completion of jobs as quickly as possible should we need to return to the site.
*Allocating & deploying the customer's outstanding repair works that are required to be carried out.
*Monitoring & acknowledging completed works from the engineers.
*Managing the jobs efficiently with accurate job notes on the system. To allow them to be invoiced correctly to the correct organisation.
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